ontheedge - frustrating!

DolphinDawie
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ontheedge - frustrating!

Postby DolphinDawie » Mon Jan 23, 2012 9:21 am

Is anyone else struggling to make sense of the on-the-edge site?

Just spent 30 minutes of my life that I'll never get back trying to use that site.

joshpickering
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Real Name: Josh Pickering

Re: ontheedge - frustrating!

Postby joshpickering » Mon Jan 23, 2012 9:25 am

If you're trying to find the gear that's on sale, go to the marketplace... it's in the dropdown menu "gear sales"

but yes, not the most refined site...

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Wes
Posts: 244
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Real Name: Wesley

Re: ontheedge - frustrating!

Postby Wes » Mon Jan 23, 2012 9:41 am

It is a very badly designed site!

I ended up give up after a short while.

Nic Le Maitre
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Location: Stellenbosch

Re: ontheedge - frustrating!

Postby Nic Le Maitre » Mon Jan 23, 2012 10:00 am

Here is a link to the marketplace
Happy climbing
Nic

visitron
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Re: ontheedge - frustrating!

Postby visitron » Mon Jan 23, 2012 10:16 am

my life is slipping away - I hope they stick up a 'that's it folks' post at the end so we know we can go back to our normal lives
Not sure this was the best choice ram (for us anyway) - at least fighting the hordes at the warehouse was good exercise

Oakley
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Location: Pretoria

Re: ontheedge - frustrating!

Postby Oakley » Mon Jan 23, 2012 10:31 am

The site really does suck- but if its so much trouble just viewing what you want to order, how do you expect me to buy it?

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dirktalma
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Re: ontheedge - frustrating!

Postby dirktalma » Mon Jan 23, 2012 1:03 pm

I have only one problem. I can't seem to send an email to order something. When I click on submit it just keeps on loading. Does anyone else have this problem?

mokganjetsi
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Location: Cape Town

Re: ontheedge - frustrating!

Postby mokganjetsi » Mon Jan 23, 2012 1:09 pm

please bring back the good ald-fashioned warehouse stampede :thumleft:

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dirktalma
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Re: ontheedge - frustrating!

Postby dirktalma » Mon Jan 23, 2012 1:14 pm

please bring back the good ald-fashioned warehouse stampede

I am glad they made it an online sale as I live up north

zabullet
Posts: 151
Joined: Sun Dec 09, 2007 10:49 am

Re: ontheedge - frustrating!

Postby zabullet » Mon Jan 23, 2012 3:42 pm

Yeah, it's cool that it is online, but OTE is frustrating......I gave up after a few pages. Maybe post a full list here (PDF, Excel) instead of using OTE.

zb.

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dirktalma
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Re: ontheedge - frustrating!

Postby dirktalma » Tue Jan 24, 2012 8:58 am

Is someone from On The Edge reading this forum?
Please post an email address or something on this forum so we can just email you guys.
I have tried sending Simon a message on the site, but I haven't received a reply. There's also no Contact Us page, which is strange

alvaourr
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Real Name: Ferdinand Pieterse
Location: Cape Town

Re: ontheedge - frustrating!

Postby alvaourr » Tue Jan 24, 2012 10:43 am

I've given up trying.

I can see some items in the market at the bottom of the home page but as soon as I click on anyone of them the followup page as an empty "market place" component with only a search box but no items.

Franz
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Real Name: Franz Fuls

Re: ontheedge - frustrating!

Postby Franz » Tue Jan 24, 2012 10:48 am

the online sale was a great idea, finally i got a chance to get stuff too without driving 1500km there, plus 1500km back (which makes it expensive).
The site however did not live up to my expectations.
Was I too late, or was less offered than i expected, or was all products not posted, or did I not find all products that were posted??
I gave up without buying - too difficult to navigate, and the product descriptions were super criptic.

Has anyone successfully purchased anything online? Please tell

Stu
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Re: ontheedge - frustrating!

Postby Stu » Tue Jan 24, 2012 11:08 am

Perhaps On the Edge should contact Gorilla to design their website 8)

visitron
Posts: 17
Joined: Fri Feb 15, 2008 3:21 pm

Re: ontheedge - frustrating!

Postby visitron » Tue Jan 24, 2012 11:37 am

Yup, I did eventually.
Seems that if you can: find the marketplace; get it to load; find the item; send the email before it disappears = it does actually work.

Agree- theoretically good idea, practically not so much. Not unhappy though, seeing as it did work in the end.

simonL
Posts: 29
Joined: Thu Feb 09, 2006 9:10 am

Re: ontheedge - frustrating!

Postby simonL » Tue Jan 24, 2012 12:47 pm

Hello all frustrated Sale supporters

We're sorry to hear that the Market Place platform is not working for many of you.
The platform is actually a bit of freeware - so no quick fixes there !
We did have some additional issues early yesterday as we tried to load stuff - and the site was obviously being visited by many of you at the same time. Things have calmed down now - so hopefully it will be more stable.
We have actually had quite a few sales yesterday - so some folk have found a way.

However - in order to share opportunities to buy more fully - here are two altenative ways to buy :

1. down load the attached .PDF and select your kit (refer to rammountain.co.za for more detailed product information)
once you know what you want - send me an email on : info@rammountain.co.za
we'll send you a sales order on which to pay.

2. come on down to the warehouse and browse the boxes. However - THERE ARE NO CREDIT CARD FACILITIES - BRING CASH OF DO AN EFT AT THE WAREHOUSE. We are at unit 14, Old Mill Park, 22 Old Mill Way, Ndabeni. We will welcome visitors until Friday

hope this all helps - looking forward to seeing some of you.

Simon

janeruth
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Joined: Fri Aug 28, 2009 8:27 pm

Re: ontheedge - frustrating!

Postby janeruth » Tue Jan 24, 2012 4:10 pm

Hey,

Thanks for the info on alternatives! Wondering what are your guys hours at the warehouse? :)

DolphinDawie
Posts: 56
Joined: Thu Nov 15, 2007 11:01 pm

Re: ontheedge - frustrating!

Postby DolphinDawie » Wed Jan 25, 2012 8:08 am

Thanks Simon!

The pdf is very handy.

Dave

simonL
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Joined: Thu Feb 09, 2006 9:10 am

Re: ontheedge - frustrating!

Postby simonL » Wed Jan 25, 2012 8:29 am

Warehouse open from 8.30 - 4.30 each day

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mountainmailorder
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Re: ontheedge - frustrating!

Postby mountainmailorder » Wed Jan 25, 2012 9:14 am

Why not shop at the weekend mountainmailorder.co.za sale?
Lower your blood pressure and save 20% off *all items*, not just RAM gear.
Happening this Sat/Sun only.
We promise that you will have an extremely pleasant 5-minute online shopping experience because the site is run and managed by Gorilla, so quality guaranteed :thumright

The fine print:
* The sale runs from midnight, Friday 27 January to midnight, Sunday 29 January.
* Enter items into the shopping basket, proceed to check-out, then enter discount code 'SALE'.
20% will be deducted from the your total.
* Items need to be in stock, i.e. no back orders.
* You can preview all items *in person* at the new MountainMailOrder shop at CityROCK:
9 am - 9 pm Mon-Th, 9 am - 6 pm Fri, 10 am - 6 pm Sat/Sun. Or 24/7 at mountainmailorder.co.za
* We take EFT, cash, and credit cards.
* We deliver anywhere in SA for a nominal fee.
Last edited by mountainmailorder on Wed Jan 25, 2012 9:35 am, edited 4 times in total.

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Stefan Smeda
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Re: ontheedge - frustrating!

Postby Stefan Smeda » Wed Jan 25, 2012 9:28 am

burn :eye:

pierre.joubert
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Re: ontheedge - frustrating!

Postby pierre.joubert » Wed Jan 25, 2012 9:38 am

Nice one MMO :thumleft:

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Wes
Posts: 244
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Re: ontheedge - frustrating!

Postby Wes » Wed Jan 25, 2012 10:03 am

Now that is a real sale.

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dirktalma
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Re: ontheedge - frustrating!

Postby dirktalma » Thu Jan 26, 2012 1:13 pm

Hijack! :eye:


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