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Wild Country Rocks recall

Posted: Mon Oct 07, 2013 3:07 pm
by Nic Le Maitre

Re: Wild Country Rocks recall

Posted: Mon Oct 07, 2013 3:27 pm
by Justin
Posted on behalf of the South African Wild Country distributor:

Dear Customers,

Wild Country have just issued a voluntary recall on classic and anodised rocks.

Please follow the link below:

http://www.wildcountry.com/files/public ... 3%20V5.pdf

Please read this recall notice in its entirety and follow the recall instructions laid out on the PDF

We humbly apologise for the inconvenience and would appreciate if you could use your mailing lists and social media to spread the word.

Do not hesitate to contact us should you have any queries


Outward Ventures:
Tel: +27 21 683 3638
Fax: +27 21 671 4157

Re: Wild Country Rocks recall

Posted: Mon Oct 07, 2013 8:07 pm
by Liz
Thanks for the update. Preparing the return procedure :(

Re: Wild Country Rocks recall

Posted: Tue Oct 15, 2013 9:10 am
by BruceT
Mine are too old, but after this and poor service from my local outdoor retailer, I am regretting my anachronistic view of ethical trade and tending towards Ebert's brand of mutually exploitive consumerism. Thanks for the tips Ebert!
C ya there...
Bruce

Re: Wild Country Rocks recall

Posted: Tue Oct 15, 2013 9:21 am
by Forket
Anytime Bruce

eT

Re: Wild Country Rocks recall

Posted: Tue Oct 15, 2013 10:20 am
by proze
BruceT wrote:...but after this...
What does this have to do with local retailers? If they assist with the recall they are doing their part, no?

Re: Wild Country Rocks recall

Posted: Tue Oct 15, 2013 10:38 am
by RobF
Please note that any Rocks that are affected by the recall must be sent back to us at Outward Ventures, not to your local retailer.

The only Rocks that are affected are from the following batches: AG, AH, BII or JBE.


Please use the returns procedure here:

http://www.wildcountry.com/products/pro ... -07102013/

If you have any queries, you can email us at info@outward.co.za or call on 021 683 3638

Re: Wild Country Rocks recall

Posted: Tue Oct 15, 2013 1:52 pm
by BruceT
Proze - you are right about the recall aspect - I'm not blaming the locals for that (but my loyalty to WC has taken a knock...).
My gripe with my particular local retailer is that I ordered something which he then forgot about - I'll order from MMO in the future...
Its a kind of general feeling of letdown and I blame myself for being naive, gullible and old fashioned - I'll try to do better!

Re: Wild Country Rocks recall

Posted: Mon May 19, 2014 8:38 pm
by DionBe
After waiting for almost a year for these rocks to be replaced I'm wondering if it's worth buying any Wild Country products again. The first excuse was something about the factory not being able to cope, then there was something about the factory moving then the check is in the mail. The reason the rocks was returned in the first place was something to do with the testing procedure and now i'm starting to wonder if i should trust equipment from Wild Country. Look to me like the company is battling and battling companies cut corners.

Re: Wild Country Rocks recall

Posted: Tue May 20, 2014 9:33 am
by Turtle
Nothing wrong with Wild Country gear. If you see the CE and/or UIAA stamp on any climbing product, it survived the best test on the planet. Sad that you have to wait so long tho, imports are a bugger sometimes.

Re: Wild Country Rocks recall

Posted: Tue May 20, 2014 10:19 am
by Warren G
But one ought not wait that long. I can't speak for Wild Country (nor anymore for anyone in fact) but I would expect the back log would take a while to clear, however because of the nature of this sort of product they should be able to "turn on the taps" and put them out faster, even if they have to use a vender to do so.